Privacy Policy
Last Updated: 03/12/2024
At Rio Grande Renal Care, we are committed to protecting your privacy
and ensuring the security of your personal information. This Privacy
Policy explains how we collect, use, and disclose your information in
compliance with the Telephone Consumer Protection Act (TCPA) and The
Campaign Registry (TCR) regulations for messaging campaigns.
1. Information We Collect
We may collect the following types of information when you use our
services or interact with our website:
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Personal Information: Name, email address, phone
number, and any other details you provide when contacting us,
scheduling an appointment, or subscribing to our services.
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Messaging Data: When you engage in messaging
campaigns via RingCentral (SMS, MMS), we collect data including phone
numbers, timestamps, and message content in compliance with TCR
regulations.
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Cookies and Usage Data: We collect non-personal data,
such as browser type, IP address, and pages visited on our website,
using cookies.
2. How We Use Your Information
We use the collected information to:
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Communicate with You: To respond to your inquiries,
send appointment reminders, and provide information related to your
care.
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Messaging Campaigns: To send transactional and
promotional messages in compliance with TCR guidelines. These messages
are related to our services and offerings.
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Improve Our Services: To enhance the functionality
and security of our website and services.
3. Sharing Your Information
We do not share your personal information with third parties except:
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Service Providers: We may share your information with
trusted partners, such as RingCentral, to facilitate messaging
campaigns.
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SMS opt-in or phone numbers for the purpose of SMS are not being
shared.
4. Your Rights
You have the right to:
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Opt-Out of Messaging Campaigns: You may opt-out of
receiving SMS or MMS messages at any time by replying “STOP” to any
message or contacting us directly.
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Access and Update: You can request access to or
updates to your personal information by contacting us.
-
Delete: You may request that we delete your
information, except where we are required by law to retain it.
5. Security of Your Information
We implement security measures to protect your personal information from
unauthorized access, use, or disclosure. However, no system is
completely secure, and we cannot guarantee the security of your data.
6. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do
not knowingly collect personal information from children. If you believe
we have collected such information, please contact us to have it
removed.
7. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our
practices or the law. We encourage you to review this policy regularly.
8. Contact Us
If you have any questions or concerns regarding this Privacy Policy or
your personal information, please contact us at:
